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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
490 ratings and 280 comments received in the last 90 days.
11 June 2025
Very prompt service
05 June 2025
Very professional service and knowledgeable. My custom felt valued.
04 June 2025
Good customer service and getting updates on the vehicle
04 June 2025
As above rather a lot of forms and squiggly signatures but overall very satisfied
03 June 2025
The whole process was smooth and well communocated throughout.
02 June 2025
Scott was brilliant throughout the whole process
30 May 2025
Abigail Perry was knowledgeable and efficient. It was one of the best handovers I have had.
30 May 2025
Scott was excellent throughout the process both on the phone and by email, and also f2f. He was very patient throughout. Even when I was sometimes very tardy with my responses to emails. Excellent service.
30 May 2025
No issues at all
25 May 2025
Sales person was fully prepared, professional and clear. No hard sell, understood my needs fully. Simplicity in todays world is rare thing and refreshing when done well.
24 May 2025
We dealt with Max Turner who took us through the whole process and explained everything very well. There were no surprises and he kept us informed while we were waiting for delivery. He was extremely helpful and easy to deal with.
20 May 2025
Very satisfied, handover was super easy and straightforward, great experience
15 May 2025
I dealt with Jake Howe who was knowledgeable, engaged, helpful and importantly all done in a relaxed/comfortable environment
14 May 2025
We were greeted by Max,he asked us what we were looking for and showed us the models what would go with our requirements.From start to finish Max was there to help us with any query little or small.He was great
06 May 2025
As above
04 May 2025
A surfeit of paperwork.
04 May 2025
Good environment, handover comprehensive
02 May 2025
By owning my BMWs I have always called on what is now Group1 Norwich. The whole ethos of this particular Centre is to help the customers by operating as a skilled and informed team of individules. They always work hard to deliver the highest standard
29 April 2025
Overall satisfied but with an issue identified after handover of the car. As a result of a system change within Group 1 BMW the wrong details have been submitted to the DVLA with regard to the name of the registered keeper.
26 April 2025
Same as above. Scott was fantastic throughout the whole process.
18 April 2025
The handover was fab! Unveiled in a private room and given ample time to enjoy the moment and go through all of the features thanks to Scott.
17 April 2025
Everyone I came into contact with at BMW in Norwich was highly professional and a pleasure to deal with.
14 April 2025
It went smoothly
13 April 2025
There was no pressure from Gavin, he made me feel comfortable, relaxed and answered all my questions
09 April 2025
Scott Joy was super helpful and ensured everything went smoothly.
09 April 2025
Sales service was excellent throughout. Jake Howe and the sales team fully accomodated the slightly odd circumstances we found ourselves in and were a both delightful and totally professional to deal with.
09 April 2025
Dedication and commitment of Abi and the team and constant communication the whole time
04 April 2025
Max was very knowledgeable of the car and kept me informed of progress throughout the process
03 April 2025
Abi was down to earth and straightforward to deal with. There was no hard sell or pressure, and she was able to navigate a tricky situation very effectively.
03 April 2025
Scott Joy has been a pleasure to deal with, he kept me updated on the delivery and made the experience really lovely when I picked up ky new car!
02 April 2025
Exceptional service and product
01 April 2025
.
01 April 2025
Good service despite long time from order to delivery
31 March 2025
Gavin is extremely competent and helpful
29 March 2025
All features of the car fully explained
27 March 2025
Because i was
26 March 2025
Really impressed, we also met Mark the Head of Business and Noel the General Sales Manager at handover who both thanked us for choosing Norwich BMW.
16 June 2025
Everthing was straightforward
15 June 2025
Good service, just a long wait - but I think that was just how things were on the day
15 June 2025
As above, but also my experience of the parts counter and the counter staff there were exceptionally helpful.
14 June 2025
Lady who dealt with us upon taking our car for its first service was very helpful
14 June 2025
Corrected the incorrect assumption I made about requiring a service. Easy drop off and collection.
13 June 2025
Very satisfied but it would've been nice for my mats/door sills to have been wiped/cleaned, having been made very dirty by the shoes of whoever drove my car.
13 June 2025
Everything that needed doing was attended to promptly.
13 June 2025
As above plus a friendly polite members of staff .explained all procedures that I could understand, Highly commendable, How easy was it?
12 June 2025
Satisfied with the service and kept informed of progress.
11 June 2025
Really easy experience, everything was explained well. Paris was lovely and very professional made me feel at ease.
10 June 2025
Attention to detail was of the highest standard
10 June 2025
No problems good service
10 June 2025
Encountered no problems.
10 June 2025
The Service advisor (Paris ) was excellent, but for the 3rd time with Group 1 the car not ready for the time I specified. I took the car in at 8 30 for a simple brake fluid change and asked for it to be ready by 3pm. I could not get it until 5.
10 June 2025
Car was washed and ready when the lady said it would
09 June 2025
As always, great service from the Norwich team
09 June 2025
Car was serviced quickly and ready within a couple of hours
09 June 2025
Lovely staff
09 June 2025
Well looked after and customer service excellent
09 June 2025
Brilliant
08 June 2025
I was given top notch service
08 June 2025
As in 1 - everything done well from senior managers to reception
08 June 2025
As detailed above
08 June 2025
Fixed the interior mirror without having to have a new windscreen
06 June 2025
Efficient and quick service and always so professional
04 June 2025
Very satisfied with service experience at group 1 Norwich .Was looked after great by kyle who went out of his way to sort what i needed to be done could not ask for more.
04 June 2025
As above.
04 June 2025
No issues with the service
04 June 2025
Easy booking in and waiting area and kept informed all the time good wifi and coffee
03 June 2025
As listed above. My late partner always had BMW's and said your service dept was amazing. Maybe things have changed since joining Group 1 but I didn't share the same experience.
03 June 2025
The work was completed as promised
02 June 2025
Paris was excellent. Really helpful with every aspect
02 June 2025
Got us back in the road fast
02 June 2025
Service went well, however complimentary vehicle clean fell a bit short.
02 June 2025
As above
01 June 2025
Support provided by top salesman Jake Howe, he would be the reason why we are repeat customers
01 June 2025
Never did get the inspection report video as promised
01 June 2025
Everything I could expect from the whole team.
01 June 2025
The experience was a positive one because it was concise, with a very clear outcome which was less expensive than anticipated.
30 May 2025
Clare's customer service
29 May 2025
Based on my first comment
29 May 2025
Great communication from Crispin & Ross.
28 May 2025
Managed to speak to Crispin very quickly this time, and was given the details in a complete rundown. Again, very pleased.
28 May 2025
GREAT SERVICE, EASY PROCESS
27 May 2025
At last a first class service. Thank you to all staff.
27 May 2025
Based on my recent service experience, my brake issues is not fully solved, other service was good.
27 May 2025
as above
27 May 2025
See answer to question 1
27 May 2025
Great service
27 May 2025
Refer to my complaint emailed on 27.05.2025
26 May 2025
Everyone was lovely, but it felt quite expensive.
26 May 2025
Everything covered & done efficiently
26 May 2025
Very satisfied
25 May 2025
Quick well informed. This helped as I had a service package included. The car was cleaned. And I could wait and work.
24 May 2025
As above
24 May 2025
Very courteous and efficient service from the time I entered the show room until I received a text message to inform me my car was ready and also a phone call from Crispin to say was car was ready.
24 May 2025
Everything that was listed to be done was carried out, hassle free
23 May 2025
On the whole it was quick and efficient
22 May 2025
You were able to service your own brand of vehicle as per your own specifications. Well done.
22 May 2025
Mechanic did a great job
21 May 2025
See above.
21 May 2025
Service itself and staff were excellent. See comments above
21 May 2025
Great service by staff.
21 May 2025
Got what I wanted, quickly and easily.
21 May 2025
Kept up to date at every stage.
20 May 2025
Happy with outcome.
20 May 2025
Lovely people
19 May 2025
The works were completed properly as requested
19 May 2025
Car was stuck on the ramp for an hour but car lent to me to help me out.
19 May 2025
Was very satisfied with the service overall experience, but will need to return as the issue while it's was fixed to a certain extent still can hear some noise from the same place..this is nothing to do with the approach or service overall hence 5??
19 May 2025
The service was completed sooner than I expected - which was excellent. Dash cam had not been reinstalled. I really dislike organisations which more or less tell you to answer with 9 or 10 ratings. You clearly don't want fully truthful answers.
19 May 2025
As above excellent
18 May 2025
work done well and some follow up issues cleared promptly. would have liked to have a drop off / pick up service when leaving the car and picking it up.
18 May 2025
Very satisfied, excellent communication and support
18 May 2025
My only negative is that I didn't get my car cleaned as part of my service which I would expect, especially as it was a major service.
17 May 2025
Like I said before, very friendly and helpful staff.
14 May 2025
all good
14 May 2025
Great service
14 May 2025
Made it easy.
14 May 2025
I was kept informed of how the work was going, and things that needed doing. Both Georgina and Giles were extremely helpful and kind
13 May 2025
The issue with the car was resolved quickly.
13 May 2025
Because the service was excellent
13 May 2025
As above
12 May 2025
Very good service from start to finish
12 May 2025
Toilets a bit messy but coffee actually ok.
12 May 2025
My brake issue is fixed but my AC issue is still present
12 May 2025
Slightly longer wait than expected - however the service was excellent so not really bothered. Nice waiting area, free coffee and excellent communication throughout with regards to wait time etc.
12 May 2025
Polite friendly staff. Only down side was the high cost.
12 May 2025
Always a good experience
11 May 2025
Was seen promptly on arrival and was contacted as soon as the car was ready for collection. The car was returned in a clean and tidy condition.
11 May 2025
Any work was done on time
09 May 2025
Very though and knowledgeable staff.
09 May 2025
very helpfull
08 May 2025
Good service
08 May 2025
Comprehensive health check giving details of things to check before MOT
08 May 2025
Everything done as expected in a good time. Kept informed on progress
08 May 2025
Dealt with the issue promptly and kept me updated at every step
08 May 2025
Kept up to date and work completed to a high standard
08 May 2025
Efficient service and quality work
08 May 2025
Kyle who dealt with my car repair was quick to find an appointment to book my car in and kept me informed of progress. The car was repaired and returned within 3 days and was very happy with that.
07 May 2025
Straight forward . No issues.
07 May 2025
See above
07 May 2025
Excellent service from staff when arrived at the dealership.
07 May 2025
Very pleasant staff
07 May 2025
Reliable service technicians, genuine parts used, and informative from Crispin in service section
06 May 2025
Please see comments in answer 1.
06 May 2025
On time
06 May 2025
Paris came and spoke through the findings with me personally which is much appreciated.
06 May 2025
Kyle was spot on with the entire process, always keeping me informed and up to date with anything I needed to know, great customer service.
06 May 2025
For reasons above All though Paris did her best and was very pleasant and professional
06 May 2025
I was a bit disappointed because I actually asked for my oil to be topped up, when I did the online check in, and this didn't happen. So the warning light continued after I got the car back.
06 May 2025
Always made to feel at ease
06 May 2025
Service was really good and couldn't be faulted, Paris in particular was attentive, friendly and professional. The only reason I would hesitate to recommend main dealer servicing is the labour cost, nearly double that of other garages I have used.
05 May 2025
Very satisfied but. Yes there is a but. I had great service and I thanked the person I was dealing with. I then get a call from telesales survey asking me about my experience. His first question was had I picked the car ??.
05 May 2025
As above
05 May 2025
????
04 May 2025
Bad never again
03 May 2025
No issues-
03 May 2025
More availability of courtesy cars would be ideal.
03 May 2025
See above.
03 May 2025
No real issues experienced after some initial difficulty regarding a loan car.
02 May 2025
I asked for my boot to be vacuumed . They said they could not offer this service . A small detail though . The service and car clean was very good . Stage great
30 April 2025
As per the above
29 April 2025
. Norwich BMW Staff always very pleasant friendly and helpful
29 April 2025
No issues at all, all good. Friendly staff
29 April 2025
everything good, except that i'm still getting the recall message when i start my car.
29 April 2025
Friendly helpful staff on reception
28 April 2025
All as expected
28 April 2025
Whilst I am very happy, I have noticed since my car was returned the window is not working, I have highlighted this but have not had any correspondence.
28 April 2025
I never give 5 stars
27 April 2025
got me other of a hole
27 April 2025
It just works
26 April 2025
Efficient and friendly service, high quality workmanship
25 April 2025
Always satisfied with service experience.
25 April 2025
Would have been 5 if transport to city been available
24 April 2025
Everything went as expected and everyone was very helpful
24 April 2025
Recall work done ok as far as I know.
24 April 2025
Polite and pleasant service reception, work completed quickly, cleanly and on time.
22 April 2025
The job completed was at a good standard
21 April 2025
Repair was completed in good time with a video sent of the vehicle providing an overview of findings
21 April 2025
I was very satisfied but nothing/no-one should expect 100%. I am over 80 but was not offered a complementary ride into the city so had to take two buses and walk a long way.
21 April 2025
Everything went well and the car was completed on time as I waited for the service to be completed
21 April 2025
Very welcoming, helpful and friendly, couldn't have asked for much more.
19 April 2025
Top job, could not ask for more.
19 April 2025
Quick turnaround
18 April 2025
Everything was as agreed, car washed and finished on time.
18 April 2025
Friendly staff.
18 April 2025
Vehicle issue resolved
17 April 2025
I have purposely rated this as zero to get my feedback across. BMW Inchcape used to do pick up and return for the service but Group 1 Auto has now stopped this service. bMW is a luxury brand and I am happy to pay for the service at market price
17 April 2025
I didn't get me car serviced at BMW Norwich. It was done by another th er dealership. However there a multipoint check on the car before delivery didn't spot the leak and oil cooler issue for the drivetrain which I had within days of delivery.
16 April 2025
Self explanatory
16 April 2025
Friendly, knowledgeable team those of whom I met had time to explain and discuss my enquiries in detail.
16 April 2025
Very quick and efficient
16 April 2025
Quick and efficient. Helpful and cheerful team
16 April 2025
Very quick service.
15 April 2025
Customer service very helpful
15 April 2025
Polite service from lady who we checked in with and car was ready when she said it would be, minimal waiting around
15 April 2025
As a neighbour Crispin was extremely helpful in getting my service needs sorted at a competitive price and in a timely fashion.
14 April 2025
I got everything I wanted done to the car. Everything was explained - prices, what needed doing - when I dropped it off. I got a phone call to say when it was ready. What more do you want?
14 April 2025
You point blank refused pick up or transport which was very inconvenient / time consuming for us. For a safety recall on a car we bought from you this is really poor service.
14 April 2025
Very disappointed that the car was washed using a dirty rag my windows were filthy than when I dropped the car off both inside and out was like rushed job these little things speak volumes about the overall care as well and should be reviewed.
14 April 2025
On time and always a pleasant experience
13 April 2025
Claire on customer service was awesome
13 April 2025
Didn't do the job I asked for
13 April 2025
No problems and good communication
13 April 2025
Great service every time
13 April 2025
Very good
13 April 2025
My wife felt that the service assistant was quite rude and arrogant.
13 April 2025
Everyone I dealt with on the phone and at the dealership were very polite and helpful
13 April 2025
Was as it always is and I have come to expect.
12 April 2025
Being told there is an issue with my brakes after they were replaced 3 mo ths ago is great especially when nobody knows what is wrong.
12 April 2025
I've been a customer at this dite for many years and 3 new vehicles, so my repeat business is my answer.
12 April 2025
Polite staff and fair prices.
12 April 2025
If I bring my car in I don't expect to have my belongings taken. Ive actually stalled my application to buy a new IX1 30 Msport. I'm now considering buying an alternative Brand (Audi, Polestar)
12 April 2025
All jobs on car completed to a high standard using BMW parts and car cleaned left gleaming when I picked it up from friendly and helpful staff
12 April 2025
The service was good but I was upset about how my car was washed, whitish water marks left all over the body, windows and mirrors, boot not vacuumed, my car was dirtier than I dropped it and I wasn't happy at all with this.
11 April 2025
Reception were polite and and helpful. Service desk were excellent. Technician video was good. The car clean was not good.
11 April 2025
Very friendly and informative throughout the service and any questions.
10 April 2025
Clear view of what needed to be done. Friendly and on time reception on the day
10 April 2025
A1 service
09 April 2025
Great customer service from Claire
09 April 2025
Completed on time and as described.
09 April 2025
Kyle was polite, friendly and efficient
09 April 2025
Always courteous, polite and helpful
09 April 2025
Always good to have the vehicle serviced at Group 1 BMW Norwich. And the loan vehicle provided is a most suitable car whilst ours is being serviced.
09 April 2025
Queries get solved by email but service phone often doesnt get answered
08 April 2025
Comfortable rest area, and I was kept up to date.
08 April 2025
Car didn't have its usual wash
08 April 2025
Work carried out as promised within a reasonable time period.
08 April 2025
Everything on arrival was done very quickly with no problems
08 April 2025
The usual high standard of service with special mention to Paris Hallett the service advisor who checked my vehicle in was professional polite and helpful. Also to Nick Green who inspected and worked on my vehicle to rectify the wind noise issues.
07 April 2025
MOT check only - waited on site for completion of the test. All good.
07 April 2025
Complimentary clean was terrible. Everything else was great.
06 April 2025
You advised me of noise from the front axle, but I would have appreciated an explanation of the seriousness or otherwise of this. (I was never aware of this before).
06 April 2025
Crispin is friendly, polite and professional. It is most appreciated that he calls when he says he will. Everything was explained well and my requests taken into account.
06 April 2025
Efficient and friendly on phone and in person.
05 April 2025
Very happy with recall work although it sure why I was given a voucher, nice gesture and I'm grateful however I wasn't told about it.
05 April 2025
Very satisfied as was a re call issue
05 April 2025
Am happy
04 April 2025
I turned up unannounced. I was nervous about going there as I had not bought the car from them. I was embarrassed that I had not gone to my local dealer. Crispin said not to worry about that and he tried to fix the car immediately.
04 April 2025
As above and they serviced the car quickly meaning we did not have to stay long in the area.
03 April 2025
No problems
03 April 2025
No complaints at all. Everyone very friendly and professional. I couldn't have had better setvice.
03 April 2025
The issue is still not resolved
03 April 2025
No issues at all leading up and during the service
02 April 2025
exactly what i expected
02 April 2025
An efficient job done allied with a pleasant customer interface
02 April 2025
Not with bmw warranty. Told me heated seat isn't covered because its wear and tear. How does that work as to fix the seat you first have to remove it, then completely strip it down to replace the faulty parts. Will purchase my next warranty elsewhere
02 April 2025
Perfect experience. They make you feel valued.
01 April 2025
The team went over and above in the service they provided. All staff were kind, helpful and courteous
01 April 2025
Service appears fine, however complementary car wash an on going sorce of irritation. I expect to be able to see out windows, without smears etc. Will not bother in future. Either do the job correctly or do not offering this option at all!!!
01 April 2025
Excellent service, very transactional.
01 April 2025
Because Scott Joy made out experience such a good one and we love the car he found us he deserves credit for the r the work he produced because as went again with another bms motor.
31 March 2025
Always good service
31 March 2025
Very well priced with other prices I got
31 March 2025
Feel the actual attention the car gets is somewhat lacking. Booking car in, the reception staff and the waiting facilities are being let down by the work done.
31 March 2025
No further comment needed
31 March 2025
Excellent customer service
31 March 2025
As above.
31 March 2025
Car clean and tidy on completion
30 March 2025
Done as requested
30 March 2025
The customer service was extremely poor. To fit a rear door surround it took two appointments. The first time I booked the vehicle in for 12 noon didn't enter the workshop until 13.50 and then I was informed the part was damaged.
30 March 2025
Having obtained an appointment the on site service and personal are helpful and courteous. Overall from booking in to leaving was just 2hours.
30 March 2025
Service was very good, kept me informed through the day and completed work quickly as requested.
29 March 2025
I do feel the work is expensive but appreciate the level of service
29 March 2025
Kept me posted on progress
29 March 2025
Very good service car feels good
29 March 2025
Excellent service, But the headlight washer problem was not fixed.
29 March 2025
.
29 March 2025
It was free of charge
28 March 2025
Car was booked in for time that suited me and I had regular updates on the work being csee previous answer arried out.
28 March 2025
I was treated very professionally. Work was carried out efficiently.
28 March 2025
Tried and trusted service from the guys at BMW
27 March 2025
As above
27 March 2025
Communication slow. Diagnosis slow as 'being booked up'. Wouldn't carry out work I asked for - technician wasn't "confident in carrying out a puncture repair to a high-powered vehicle". Inappropriate and careless test drive carried out.
27 March 2025
The staff on the service desk are brilliant a complete pleasure to deal with.
27 March 2025
As above
26 March 2025
Very good service
26 March 2025
My contact at BMW - Georgina Smith was excellent, I advised her on the fault, how long the issue was ongoing, the reviews and report from another BMW specialist. This fault took 5 months to sort. Georgina went above & beyond to sort for me.
26 March 2025
Service experience excellent
26 March 2025
Quick and professional.
26 March 2025
Staff are always accommodating and nothing is ever too much
11 June 2025
Everything was excellent