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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
727 ratings and 390 comments received in the last 90 days.
02 January 2025
They guided me through from the start of purchasing to collecting the new car Helpful to the letter.
31 December 2024
BMW centre was presented well and the staff all really helpful. Particular mention sales team were brilliant.
28 December 2024
Excellent service throughout the entire process - responsive and communicative.
27 December 2024
very fast efficient and comprehensive service
27 December 2024
There wasn't one thing I could fault. Great experience.
26 December 2024
Jake was amazing from start to finish any questions I had i could just send an email and he would answer straight away was very kind and helpful.
23 December 2024
Excellent service felt very special buying my new car
20 December 2024
The salesman Jake Howe was absolutely excellent, also the sales manager Noel Howes. Honestly I could not of wished for better service than from Group 1.The hand over was extremely professional and everything was explained in great detail.
18 December 2024
Overall happy but didnt enjoy the hardsell for a group one extended warranty for my new vehicle upon delivery day. In addition didnt like handing over purchase price of vehicle before i had the chance to see vehicle to check all was ok and as ordered
16 December 2024
We were kept updated throughout. Very knowledgeable handover and accommodating to the whole family arriving to pick up our new car.
16 December 2024
Process managed well by Scott Joy.
16 December 2024
Sales executive Jake Howe was excellent providing a professional no pressure sale from purchase to delivery of my new car.
15 December 2024
Scott Joy listened to what we needed from a car and listened to what we liked in a car and pointed us in the direction of the model he thought would meet our needs. Very helpful and sincere advice. We are pleased with our purchase.
12 December 2024
Extremely efficient
12 December 2024
Sustained communication and a thorough hand over and tutorial on the gadgets
10 December 2024
Scott kept me informed and the purchase moved along very smoothly
10 December 2024
The same reasons as listen above. I mean I drove all the way from London to Norwich just because the service from Scott Harwood was so good and he really looked after me as a repeat customer, and his managers too
07 December 2024
Noel spent a lot of time making sure I got exactly what I wanted. Gavin spent a long time helping me with new features in the car.
06 December 2024
I was informed that there was a car available within the group , that was to the specifications I wanted . Then informed of when I might be likely to be able to pick up .
06 December 2024
Max and Oliver were so professional, helpful and kept us updated all the way through to the delivery of our car. We were made to feel special all the way and valued. All questions were answered promptly. They both couldn't have been more helpful.
05 December 2024
The staff dealing with me, from new vehicle negotiation to completing the order (Jake) was of a very good standard.
05 December 2024
My first EV! I am extremely excited and happy with my purchase.
05 December 2024
Felt like a valued customer
05 December 2024
I was treated like I mattered
04 December 2024
All as perfect as ever
04 December 2024
Very thorough and helpful
02 December 2024
New car day went smoothly Joel was very efficient and attentive to my questions
28 November 2024
Very through
26 November 2024
Dealer provided good service including holding vehicle for u till convenient hand over date
26 November 2024
Easy and guided all the through
23 November 2024
Everything was smooth and was shown all around the car and was shown all how the cockpit system works the hand over with paperwork was 10 out of 10.
22 November 2024
It was a little slow for the collection of the new car, due to the funds not clearing.
22 November 2024
No issues experienced with order and collection of second X5.
20 November 2024
Very smooth process , helpful team all in all a very good service
20 November 2024
Excellent service from Max, Abby and Noel - first rate service
01 November 2024
Very satisfied, staff are professional and very helpful
31 October 2024
Great service! Great communication
30 October 2024
Gavin was excellent nothing was too much bother explained everything so clearly Even sales manager made sure we were entirely happy with our purchase After sales manager also very helpful
30 October 2024
Highly professional throughout.
28 October 2024
Car ready on time.
27 October 2024
Dry helpful
23 October 2024
Great customer service from Jake, he went yhe extra mile to mitigate the hold up with my car.
19 October 2024
The purchase and delivery of our new car was faultless.
09 January 2025
Brought the vehicle in with a fault, this was diagnosed and fixed, what more could I ask for
09 January 2025
Friendly and helpful staff
09 January 2025
The lady that i dealt with explained everything that was going to be done to my car. I also had a problem with emails about a BMW we no longer owned and the lady sorted that out for me too.
09 January 2025
Georgina
09 January 2025
Fast efficient courteous
08 January 2025
Not happy spending 2 hrs waiting for a mot and car clean. Appointment was at 11:30am and car didn't get moved until 12:15. Looks clean on the outside, not clean inside. Would've been happier if the whole experience was worth the wait.
06 January 2025
Staff always friendly and make you feel welcome.
05 January 2025
Well organised friendly staff
05 January 2025
Very pleasant staff. Nice selection of coffee whilst I waited.
04 January 2025
Suited me in at short notice
03 January 2025
My appointment for a software update was at 0900, by 1100 to be told they couldn't pull someone off another vehicle and that the update was taking a while to do. Shocker, my car hadn't moved from where I parked it so was lied to.
03 January 2025
I rarely received a call back the same day despite assurances from the receptionist that I would. Nothing happened with my car for 2 weeks and after that, only as a result of pestering. No courtesy car was offered.
02 January 2025
Work completed and software updates all done, car returned cleaned.
02 January 2025
No issues at all
02 January 2025
Excellent customer service, great feedback and communication.
02 January 2025
Process was efficient, staff courteous and knowledgeable and car was ready in very good time
30 December 2024
No complaints
30 December 2024
As always BMW Norwich are always extremely helpful and provide excellent service.
30 December 2024
Customer care during MOT process.
30 December 2024
No issues. Very helpful customer service
30 December 2024
Very quick turnaround on the day of bringing my vehicle over.
29 December 2024
Friendly and helpful staff
29 December 2024
Service team really good.
29 December 2024
Overall the excellent service I expect and was delivered first class
29 December 2024
The experience was fine - nothing more, nothing less
28 December 2024
Was quoted over the odds for a tyre to be fitted when I can get done cheaper for the same tyre else where
28 December 2024
I've used this centre for several years and always found the staff friendly and helpful
27 December 2024
Service adviser Kyle was outstanding
26 December 2024
I asked for my car to be checked for any problems as the vanos actuator is ticking after engine shut off not sure if this was done
26 December 2024
Was a battery change that appears to have resolved issues
26 December 2024
Was treated very well and very tentative.
26 December 2024
Very satisfied
25 December 2024
Kyle was attentive and kept me posted on the progress of my repair
24 December 2024
Easy to work with.
24 December 2024
Good communication. Price provided before dropping off the car. Easily arranged payments/ installments. No waiting
24 December 2024
Service wash was rubbish.
23 December 2024
No issues, work completed in the time stated
23 December 2024
Very satisfied thank you.
23 December 2024
Did what they said they would in a timely fashion
22 December 2024
Very satisfied and great service from the young lady that looked after me during the day, sorting out a number of technical issues that arose.
22 December 2024
Shocking service and experience . Car failed Mot on emissions and a tyre. When we picked the car up the tyre hadn't been replaced even though we'd left it overnight to have it replaced. We paid £150 for diagnostics to work out why emission had failed
22 December 2024
As expected
21 December 2024
The lady that booked me in was excellent. The courtesy wash was a low standard and shouldn't be offered if it's not done well.
20 December 2024
Great service
20 December 2024
Would have appreciated my dash cam being reconnected, hadn't noticed it had been disconnected until the next day.
20 December 2024
Just not as polished as before
19 December 2024
Helpful staff
19 December 2024
Great
18 December 2024
Claire on service was fantastic!
18 December 2024
Very efficient
18 December 2024
Again good service
18 December 2024
Very satisfied, completed with ease.
18 December 2024
Despite being a bit slow showing up at his desk, I was treated well.
18 December 2024
Kyle went above and beyond to organise me a loan car at relatively short notice. This was much appreciated.
17 December 2024
Everything just went well from the time I took the car in and picked it up. Service was very good.
17 December 2024
In the past I have been sent a video inspection. I guess that it was not a full service so wasn't necessary.
17 December 2024
It would have been a 5 star if you had topped up my adblue
17 December 2024
Dealt with efficiently upon arrival, advised of progress and completion. Completion was earlier than estimated.
17 December 2024
Kept me posted from start to finish
17 December 2024
Staff were brilliant.
16 December 2024
As above
16 December 2024
Recall on car was completed very quickly.
16 December 2024
Most helpful & quickly responded to my request.
16 December 2024
Quality consumables, trained technicians.
16 December 2024
No difficulties encountered.
16 December 2024
My dash cam was disconnected and not reconnected. As a consequence it had to be reformatted. Not impressed!!
16 December 2024
It just doesn't seem genuinely interested to assist. It's all about billing and process. For example, I was billed £700+ for a sensor swap, which must have taken about 30 mins. The caller could not answer a single question about the work, the fault.
15 December 2024
Raised warrant issue on numerous visits requested call backs - never received
15 December 2024
We were satisfied because we were dealt with proffesionaly.
15 December 2024
At the time of visit I had a broken leg in a frame. I was made comfortable and they ensured that the car when finished was parked in a disabled space so I could get in to drive away. Work was carried out while I waited in the timespan estimated.
15 December 2024
service was great, within budget and tyre swap sorted with no fuss or bother and within a price that was outstanding, thank you
15 December 2024
Would have been 5 but ensured work would still be completed within the day, however this wasn't the case. The work done and the staff made up for this however and I'm still very happy
15 December 2024
Excellent communication from the servicing department
14 December 2024
I think I have above, however everybody at the dealership takes that extra care appropriate to BMW cars conforming to the very highest standards expected with only complete satisfaction of the customer in mind.
14 December 2024
Very pleased that My winter wheels will continue to be kept on site at Norwich Thank you
13 December 2024
The team couldn't have been anymore helpful
13 December 2024
We were served straight away and the lady was very happy and pleased to help.Told us how long car should take etc
13 December 2024
Very good service and well looked after within the garage
13 December 2024
I was kept informed by the team during my visit and offered coffee and biscuits.
13 December 2024
Very professional service all round.
13 December 2024
Again, friendly staff made it simple, easy to talk to, no fuss, straight to the point & no unnecessary waiting/hanging about.
12 December 2024
Good friendly service with regular updates of status given
12 December 2024
Paris was very helpful both with booking in and keeping me informed.
12 December 2024
The work required by the recall was done on time, and a full report was received. All is well, and the bonus was the £100 voucher.
12 December 2024
Lack of availability of courtesy car when car being repaired/serviced.
12 December 2024
Graham N was very cheerful and it's makes a difference. I enjoyed the vehicle inspection video. Staff at showroom was friendly. Paris was helpful. I called into office for an update and the call handler was efficient and got everything ready.
11 December 2024
Quick and efficient after coming in for a recall
11 December 2024
Excellent service provided by Kyle.
11 December 2024
Good service
11 December 2024
MOT was done on time.
11 December 2024
It was handled smoothly, questions I had were answered satisfactorily and the work was done in a timely manner.
11 December 2024
The service was easy from start to finish. Felt personalised.
10 December 2024
Looked after very well
10 December 2024
People at service desk knowledgeable as to what your asking.
10 December 2024
Very friendly and helpful service desk team member provided a first class service
09 December 2024
Louise is so helpful and kind going above and beyond expectations . The garage contacted me with a service report
09 December 2024
The service was not mechanically correct
09 December 2024
It was mentioned a seal was being shipped from Germany to address the leaking sunroof and arrangements would be made for the fitting on collection... it wasn't mentioned nor has it been. Very disappointed.
09 December 2024
You did the job that needed doing
08 December 2024
Having checked in online the previous day I just had to drop the key off and wait. I was constantly updated the service departments findings (warranty repair) and the approximate time I could expect to pick the car up.
08 December 2024
Faultless service and very helpful and great support, much appreciated
08 December 2024
Good Service. Always kept informed.
08 December 2024
Only reason for 4star is because car was booked in for fan and noisy door window. Fan was fixed but the engineer couldn't tell that the drivers door window was louder than others so it wasn't fixed. Georgie heard the noise when we picked up the car
08 December 2024
On time and honest
08 December 2024
Everything needed was done
06 December 2024
Job done
05 December 2024
Service was good. Only issue was car wasn't washed, but staff very apologetic and agreed to compensate next time work needed on the car
05 December 2024
Claire rang the day before to confirm I was still on for the booking and she worked out a better time that suited everyone.
05 December 2024
100% satisfied !
04 December 2024
Car had warranty work completed . Washed and a full inspection completed while I waited.
04 December 2024
Always good friendly service provided. Completely satisfied as always
04 December 2024
Have been a customer for some 28 years and have always found the service faultless.
04 December 2024
Great customer service and standard of work. All staff friendly and polite.
04 December 2024
Carl (service desk consultant) was really helpful and listened to and took time to answer my questions.
04 December 2024
Able to book ahead and get a time to suit. MOT carried out on time and without fuss
04 December 2024
Brilliant service given.
04 December 2024
Service completed as described at the quoted price
03 December 2024
We were very satisfied with the friendly efficient and professional service we received from Kyle and all the team.
03 December 2024
Dealt with the car recall promptly and efficiently
03 December 2024
service has always been good at Group1 Norwich, the standard is high in a very demanding world.
03 December 2024
Couldn't fault it
03 December 2024
Couldn't fault the sevice
02 December 2024
All completed promptly
02 December 2024
The video of the MOT points was a nice touch but struggled to hear what the engineer was saying as so much background noise.
02 December 2024
£400 for little more than an oil service on a car that has done less than 3000 miles. Makes no sense.
02 December 2024
Bmw where flexible with my appointments
30 November 2024
10/10 experience. Was booked in the following day and my car issue was resolved in no time.
30 November 2024
V satisfied
30 November 2024
Claire was brilliant in handling my recall. Was all completed in a day which was good.
29 November 2024
Claire was super efficient, professional and friendly.
29 November 2024
Asked man at drop off about a warning light SOS call- he said someone would look at it and also about cost of to fit Apple car play. When I collected he was busy and the man I saw didn't mention it... Not fixed and new warning light for rear lights
29 November 2024
Even though I wasn't booked in the guy managed to get my diagnostic done promptly after a breakdown and recovery to you guys. Car was cleaned and washed well which is always appreciated.
28 November 2024
good team
28 November 2024
Friendly staff and everything completed to high standard.
28 November 2024
Smooth, courteous and honest service.
28 November 2024
.
27 November 2024
One thing could be improved in my eyes and that would be for the fault displayed necessitating the visit to the dealership to be removed before collection and not having to wait for BMW to do it remotely at a later date.
27 November 2024
Satisfied the work was completed and satisfied that my issues were resolved on the day but not satisfied that it took me 2 attempts
27 November 2024
Everything is checked and dealt with as asked for . I don't have to worry about my car
27 November 2024
Satisfied
27 November 2024
Quick ,efficient and down to the point
27 November 2024
Georgie always update me of the progress ,very nice,friendly and approachable of all my queries.
27 November 2024
Happy as always
26 November 2024
The job was carried out on time and effectively.
26 November 2024
Very satisfied, staff pleasant & friendly
26 November 2024
Work was carried out and the car came back clean too.
26 November 2024
Service speed and quality can't be faulted
26 November 2024
Claire was very professional and kind, thank you ;)
26 November 2024
Online booking fast and efficient. Drop off and pick up easy to follow and fast
26 November 2024
Kept up to date on progress also very knowledgeable
26 November 2024
Easy and quick.
26 November 2024
Efficient
26 November 2024
Service jobs weren't completely done
26 November 2024
Just have!
26 November 2024
The work was carried out quicker than anticipated and done well
26 November 2024
every thing done on service as told and no problems
26 November 2024
It's exactly what I would like when booking my car in. Overall brilliant experience thanks to Kyle Clarke
26 November 2024
Everything went smoothly
25 November 2024
Good service
25 November 2024
Problem not yet resolved
25 November 2024
Very good
25 November 2024
Quick service comfortable surroundings
25 November 2024
Because of Claire
25 November 2024
Experienced no problems
25 November 2024
Completely satisfied Able to drop car off night before and pick up in evening.
24 November 2024
Very satisfied
24 November 2024
Highly professional and efficient service.
24 November 2024
Care and attention provided
24 November 2024
When we had a potential issue that was dealt with quickly and throughly.
22 November 2024
They have good customer care
22 November 2024
I was a little disappointed have to wait over two hours for the MOT to be completed
22 November 2024
Your just a nightmare.
22 November 2024
Ok
22 November 2024
The job on the car was completed satisfactory the booking staff need more training in customer service
22 November 2024
All good
21 November 2024
Courtesy car would have been nice as public transport is bit difficult to reach you from where I liv6e
21 November 2024
So far so good - ease of booking the car in (note the BMW APP was not fully functioning so I had to call to make the booking)
20 November 2024
Service was completed in a quick and timely fashion.
20 November 2024
Quick and efficient
20 November 2024
Easy to book a service, extremely helpful and flexible appointment times and polite and friendly staff
20 November 2024
No complaints whatsoever. Service commenced and completed exactly on time as promised
19 November 2024
Great staff
19 November 2024
Friendly approach.
19 November 2024
Again, this is in reference to Tyler at BMW ConnectDrive. His manner and the solution he provided were excellent. He listened patiently to my ongoing problem and took it upon himself to facilitate a solution.
19 November 2024
Claire understood my frustration at failure to complete a warranty claim in a previous visit and resolved the issue by arranging a pickup from my home instead to reduce my inconvenience.
19 November 2024
Routine oil and filter change at discounted rate due to vehicle age.
19 November 2024
Excellent
18 November 2024
Super friendly and efficient. Work carried out quickly and final invoice was actually less than the original estimate.
18 November 2024
All good
18 November 2024
The customer service from Georgie was exceptional
18 November 2024
I have asked for a breakdown of the quote I received which was double than the the final invoice and I have not heard nothing despite being told this would be looked at by the service manager
18 November 2024
Once again, very happy with servicing work and reception team.
18 November 2024
Alex 100% expert
18 November 2024
It would have been nice to have had a waiting area, but not a big deal as I walked to a local pub
18 November 2024
The staff were very informative.
18 November 2024
Generally good although a little slow in getting back to me once my car had been dropped of to them.
18 November 2024
Personal treatment that went further than I have had for a long time and certainly at BMW on previous visits
18 November 2024
Staff are all pleasant but what you pay does translate to the equivalent satisfaction level
18 November 2024
Very satisfied with the service
18 November 2024
Was a simple job and all completed fine.
18 November 2024
Thorough service
18 November 2024
I was served by service assistant Claire. She was very pleasant, courteous and efficient. I also had a small bodywork scratch repaired. I find the service I get from Group 1 Norwich to be extremely good.
17 November 2024
The conclusion was nothing wrong !
17 November 2024
Brakes still squeaking, but why.....?
16 November 2024
All good
15 November 2024
Good communication fast service
14 November 2024
Could have been a bit quicker
14 November 2024
Great service all round. Very welcoming at the Group 1 site. Work completed very quickly and customer services is spot on.
14 November 2024
Very pleased overall with the service and quality of cleanliness and very helpful staff and politeness
14 November 2024
Received a detailed sheet with the work that had been done, car was also washed which was a nice surprise!
14 November 2024
Service was good but still too expensive overall.
14 November 2024
The staff here are always so friendly & knowledgeable
14 November 2024
Aabsolutely fantastic to receive via my phone what was wrong with my car, and a video to show these things to reassure me im not being ripped off was brilliant. However i would look at the pricing side of things as some prices are misleading.
13 November 2024
Paris was great, thank you. Not five star as nothing is ever perfect
13 November 2024
Service went well but I was alarmed to find out that the data on Idrive was not uploaded for the service. No mention on any paperwork either about the recall repair either.
13 November 2024
Very efficient and friendly
13 November 2024
I felt valued whereas previously I have felt like a number
12 November 2024
The quality of their work was very high
12 November 2024
Reception give by staff
12 November 2024
Lead in times for bookings are too long but otherwise service was fine
12 November 2024
Would visit again when we need to change without thought.
12 November 2024
No problems
12 November 2024
I am / was satisfied.
11 November 2024
Always very efficient service.
11 November 2024
Very satisfied
11 November 2024
Ease
11 November 2024
It was recommended the fuel additive to be included as part of my first Service. It wasn't until I queried at time of payment why this wasn't shown on the invoice and it was only at the point Paris decided to let me know that this had not been done.
11 November 2024
Car collected with all work detailed and agreed (service, MoT etc.) promptly executed and vehicle returned clean inside and out.
11 November 2024
Every thing done as needed , no fuss
11 November 2024
Excellent service!
11 November 2024
The senior technician, John, joined me for a test drive to establish the cause of the unusual rumbling sound that was hearing. The exact problem was identified and rectified and the service agent, Paris, ensured that I was kept aware of progress.
10 November 2024
100% satisfied, I can tell BMW take great pride in the Service they deliver to their customer's.
10 November 2024
Excellent service
10 November 2024
No stress
10 November 2024
Good
09 November 2024
Friendly service. Efficient. Couldn't ask for better.
09 November 2024
Good as it gets
09 November 2024
Work carried out without fuss
09 November 2024
Work handled efficiently but I have to come from 45 mins away and I was told no courtesy cars were available even though I booked the work weeks in advance
09 November 2024
Everything was carried out supper efficiently and fast.
09 November 2024
All very professional
09 November 2024
Always happy work completed on time
08 November 2024
Really happy people friendly.
08 November 2024
Looked after us
08 November 2024
No complaints
07 November 2024
I could fault anything whatsoever.
07 November 2024
The job took an extra day but group one were very good contact.
07 November 2024
Kyle expalined whats was to be done, the duration and likely costs.
07 November 2024
Asked for details on the removed parts and was given excellent photos to reassure me that there wasn't debris in the engine.
07 November 2024
Service and staff very helpful and easy to deal with, only issue I had was the complimentary clean was extremely lacklustre and half done. But that's nothing against any of the service team that I dealt with.
07 November 2024
While I find it 4 stars. I would say that waiting 3hours for 4tyres seems a long time. Compared to other tyre outlets
06 November 2024
Very helpful and polite service
06 November 2024
Service was very good, but checking-in is very impersonal.
06 November 2024
Just excellent
06 November 2024
The service offered by the centre was first rate
06 November 2024
Quick and smart service
06 November 2024
Excellent as always. Thanks Crispin
05 November 2024
communication was on point
05 November 2024
Kyle was tremendous very informative and kept me updated all the time.
05 November 2024
Beth collected our car as arranged, car delivered back to us - great service
05 November 2024
They keep me informed every step of the way
05 November 2024
Kyle who served me was polite and appeared knowledgeable of work required via the recall for my car.
05 November 2024
Great service from Kyle
05 November 2024
All went ok within the time line given
05 November 2024
Managed to get a reasonable deal on the service and MoT.
04 November 2024
Friendly and helpful
04 November 2024
Professionally completed following recall.
04 November 2024
Very good
04 November 2024
No courtesy car availability, that makes me worried if something goes wrong with the car and can't get one if left there for an emergency repair.
04 November 2024
very happy
04 November 2024
Good service
03 November 2024
We're always kept up to date with information and prices, staff members are extremely polite
03 November 2024
Very polite staff, excellent service
02 November 2024
Quick and efficient
31 October 2024
A long wait until got the car back
31 October 2024
The recall saga continues..this has be going on for over a year. advised on the day that required parts did not arrive. This is not a reflection of the agent that handled my appointment, as he was great!
31 October 2024
Excellent customer service. Very helpful and efficient.
31 October 2024
Car hire experience was perfect and easy.
31 October 2024
Could not fail it.
30 October 2024
Because I've been given false information being told the issue to my car would be solved to now be told that actually infact it won't be sorted unless I pay over £2k for it!
30 October 2024
£350. for less than 1 hour of work on my car. Totally over the top price.
30 October 2024
Good service
29 October 2024
Very nice company
29 October 2024
Smooth process
29 October 2024
Quick and convenient service with confirmed cost
29 October 2024
Despite some delays, Kyle Clarke was amazing with regular updates and customer service was spot on!
29 October 2024
They do not carry out any work without contacting us for permission first.
29 October 2024
They did very well. Doing the major service and having the wit to bring forward changing the brake fluid a bit so that I did not have to visit twice.
29 October 2024
Very efficient
28 October 2024
On my last three visits I've been promised my car would come back washed, well this was the final straw not washed but greasy finger prints on the wing. Pictures have been emailed!
28 October 2024
Staff are excellent
28 October 2024
Good updates and explanation of problem.
28 October 2024
Would of been 5 stars but went to pick car up and said it hadn't been done yet because couldn't get it on ramp.that wasn't a problem but phone call telling me that would of been nice
28 October 2024
Yet again you ask if we would like the car washed yet again you did not do Rubbish as my wife says all the years we have been useing you you have only washed a car once I don't know why you bother asking!!!
26 October 2024
MOT plus revall for drivers airbag. All completed and car washed too. A lombish wait but better than coming in twice!
26 October 2024
Excellent,no problems as far as we know!
25 October 2024
I asked on 3 separate occasions for them to order a locking wheel nut as I had lost mine. I've had no indication of price, time or if they can be bothered to get one.
25 October 2024
waivered service cost
24 October 2024
In the past the service department had been rude and cancelled two appointments even though it was urgent and dangerous to drive as it was but the recall service which was carried out recently we were very pleased
24 October 2024
See explanation in question 1
24 October 2024
Very
24 October 2024
Excellent service. The best I've ever experienced. Thank you.
24 October 2024
Paris is always helpful
24 October 2024
Good service
23 October 2024
Same as item 1
23 October 2024
I had asked that BMW do 3 things. The MOT and boot release that were completed very well. I also ask that you look at the recurring error message relating to the airbag / seat belt and sound warning alert. This has not been fixed.
23 October 2024
Please read previous
23 October 2024
Kyle always keeps me informed of what's going on
23 October 2024
The service and MOT were completed well and on time.
23 October 2024
As stated above, the car doesn't seem to have been kept clean as it was dropped off when it's very easy to avoid especially when this is not the first time it's happened.
22 October 2024
Kind, friendly attentive staff
22 October 2024
On the day of the service the service manager was excellent but to book the appointment had taken 3 phone calls and twice people failed to ring back.
22 October 2024
excellent service
22 October 2024
Very thorough!
22 October 2024
Dealt with satisfactorily when dropping off/collecting car
22 October 2024
Good service
22 October 2024
The video is a excellent addition to service report
22 October 2024
All on time and easy
21 October 2024
Excellent service
21 October 2024
Courteous and informative employees
21 October 2024
The service manager ensured my car was turned around quickly, so I didn't have to wait around as long as I thought.
21 October 2024
Competent and quick , I like how they do the health and safety check
21 October 2024
Full marks no problem at all
21 October 2024
When I collected the car I found the camera had been removed, placed on the passenger seat but not returned to its position on the windscreen when the service was completed. On follow up with the dealership they explained about why removed
21 October 2024
The person (really sorry can't remember her name!) was great, efficient kept me informed and really good to deal with.
21 October 2024
Not down to service more you always want a little bit more for the car you are selling. But this was offset by the convenience of not selling privately, ending the lease etc on the car.
21 October 2024
The people.
21 October 2024
Very satisfied
20 October 2024
No problems , work was completely ahead of estimated completion time. Car was cleaned, nice deep shine but with a few swirl marks.
20 October 2024
The whole process was made easy
20 October 2024
Claire was really good at keeping informed
20 October 2024
Couidn't have asked for more, very professional/attentive.
20 October 2024
Although there was some inconvenience in sorting out the issue with my vehicle, none of this was the fault of any service personel working there & was pleased with the way kyle dealt with the rather arkward situation.
20 October 2024
Very prompt service
20 October 2024
Everything was done as expected complete with a complimentary wash.
20 October 2024
Didn't receive callback when chased update on progress of diagnostics late morning, but other than that job was completed in a single visit and I was given (without asking) a very welcome discount on the price.
20 October 2024
Managed to squeeze me in without an appointment.
20 October 2024
Kyle Clarke was friendly and helpful. He got the work done quickly and efficiently.
20 October 2024
Clare was very patient and efficient and is a credit to your team, definitely 5 star!
19 October 2024
Claire was extremely helpful and pleasant as was the technician who I spoke to about a knocking noise. The car was ready on time and the invoice sum was the same as estimated cost- very good considering there was a service and several jobs
19 October 2024
I have been told on multiple occasions that I will receive a call back in relation to my car being with mechanics and I haven't received one once. My vehicle is under warranty and they have been unable to provide me with a loan car for another month.
19 October 2024
Polite reception , service carried out and MOT problem resolved. Nice courtesy car.
19 October 2024
Additional service items not completed
18 October 2024
Good staff interaction all round
18 October 2024
Car washed for me prior to pick up , work completed within the hours indicated
18 October 2024
We've been looked after so far. Claire is the lady I've been dealing with, she is very knowledgeable and friendly.
02 January 2025
Very efficient and thorough