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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
866 ratings and 468 comments received in the last 90 days.
05 December 2024
Felt like a valued customer
05 December 2024
My first EV! I am extremely excited and happy with my purchase.
05 December 2024
The staff dealing with me, from new vehicle negotiation to completing the order (Jake) was of a very good standard.
04 December 2024
All as perfect as ever
04 December 2024
Very thorough and helpful
02 December 2024
New car day went smoothly Joel was very efficient and attentive to my questions
28 November 2024
Very through
26 November 2024
Dealer provided good service including holding vehicle for u till convenient hand over date
26 November 2024
Easy and guided all the through
23 November 2024
Everything was smooth and was shown all around the car and was shown all how the cockpit system works the hand over with paperwork was 10 out of 10.
22 November 2024
It was a little slow for the collection of the new car, due to the funds not clearing.
22 November 2024
No issues experienced with order and collection of second X5.
20 November 2024
Excellent service from Max, Abby and Noel - first rate service
20 November 2024
Very smooth process , helpful team all in all a very good service
01 November 2024
Very satisfied, staff are professional and very helpful
31 October 2024
Great service! Great communication
30 October 2024
Gavin was excellent nothing was too much bother explained everything so clearly Even sales manager made sure we were entirely happy with our purchase After sales manager also very helpful
30 October 2024
Highly professional throughout.
28 October 2024
Car ready on time.
27 October 2024
Dry helpful
23 October 2024
Great customer service from Jake, he went yhe extra mile to mitigate the hold up with my car.
19 October 2024
The purchase and delivery of our new car was faultless.
17 October 2024
Excellent
17 October 2024
We dealt with Max, Scott and Abi who were all very approachable and helpful.
17 October 2024
The BMW Centre Norwich is friendly and easy to deal with. Both the Sales and Service departments are extremely helpful and will accommodate your needs whatever they may be. I cannot fault the team at Norwich.
14 October 2024
The entire buying process was seamless, and Joel kept me informed at every stage. On the collection day, he even took the time to pick me up from the train station, which was a thoughtful touch and just further enhanced the experience.
10 October 2024
I was quite satisied
09 October 2024
Very satisfied with group 1 bmw centre norwich on purchase of new car brilliant service from Gavin o,grady and Noel howes very good help from start to finish from sales team.
09 October 2024
Two staff at Inchcape Norwich have been exceptionally helpful. One is Kyle Clark who lent us an electric car to try out for a couple of days. The other is Max Turner who has gone above and beyond in explaining all the new features on the car.
05 October 2024
Superb
04 October 2024
Never pushy, I got exactly what I wanted. Exceptional service throughout.
03 October 2024
Quickest car purchase ever.
03 October 2024
Great Helpful Service from Salesman. Very informative and knowledgeable. Car was spotlessly clean and everything was done punctually.
02 October 2024
Superb service from Alex - efficient, flexible, painless!
02 October 2024
Scott at Inchcape BMW Norwich was an excellent sales rep and helped me to find a car to suite my budget and prepare it for handover extremely quickly and smoothly.
01 October 2024
It was all trouble-free
30 September 2024
Seeing colours and upholstery finishing in other models in the showroom was very helpful. Max was friendly and knowledgeable.
27 September 2024
Good communications, regular updates, friendly and helpful team. We are very happy with our second purchase.
24 September 2024
Deal was done and apart from the factory wait -the dealership was really efficient.
19 September 2024
Everything was fully explained by Max and when picked up the car, he made it a lovely experience.
18 September 2024
Both Max and Noel were great (as always) making the purchase and collection a fantastic experience.
16 September 2024
No complaints at all.
15 September 2024
Alex was understanding of our needs and patient with our decision making!
12 September 2024
BMW Norwich has given us impressive service .
05 December 2024
Claire rang the day before to confirm I was still on for the booking and she worked out a better time that suited everyone.
05 December 2024
100% satisfied !
05 December 2024
Service was good. Only issue was car wasn't washed, but staff very apologetic and agreed to compensate next time work needed on the car
04 December 2024
Carl (service desk consultant) was really helpful and listened to and took time to answer my questions.
04 December 2024
Always good friendly service provided. Completely satisfied as always
04 December 2024
Car had warranty work completed . Washed and a full inspection completed while I waited.
04 December 2024
Brilliant service given.
04 December 2024
Have been a customer for some 28 years and have always found the service faultless.
04 December 2024
Service completed as described at the quoted price
04 December 2024
Able to book ahead and get a time to suit. MOT carried out on time and without fuss
04 December 2024
Great customer service and standard of work. All staff friendly and polite.
03 December 2024
Couldn't fault it
03 December 2024
Dealt with the car recall promptly and efficiently
03 December 2024
We were very satisfied with the friendly efficient and professional service we received from Kyle and all the team.
03 December 2024
service has always been good at Group1 Norwich, the standard is high in a very demanding world.
03 December 2024
Couldn't fault the sevice
02 December 2024
Bmw where flexible with my appointments
02 December 2024
The video of the MOT points was a nice touch but struggled to hear what the engineer was saying as so much background noise.
02 December 2024
All completed promptly
02 December 2024
£400 for little more than an oil service on a car that has done less than 3000 miles. Makes no sense.
30 November 2024
10/10 experience. Was booked in the following day and my car issue was resolved in no time.
30 November 2024
V satisfied
30 November 2024
Claire was brilliant in handling my recall. Was all completed in a day which was good.
29 November 2024
Claire was super efficient, professional and friendly.
29 November 2024
Even though I wasn't booked in the guy managed to get my diagnostic done promptly after a breakdown and recovery to you guys. Car was cleaned and washed well which is always appreciated.
29 November 2024
Asked man at drop off about a warning light SOS call- he said someone would look at it and also about cost of to fit Apple car play. When I collected he was busy and the man I saw didn't mention it... Not fixed and new warning light for rear lights
28 November 2024
Smooth, courteous and honest service.
28 November 2024
.
28 November 2024
Friendly staff and everything completed to high standard.
28 November 2024
good team
27 November 2024
One thing could be improved in my eyes and that would be for the fault displayed necessitating the visit to the dealership to be removed before collection and not having to wait for BMW to do it remotely at a later date.
27 November 2024
Satisfied the work was completed and satisfied that my issues were resolved on the day but not satisfied that it took me 2 attempts
27 November 2024
Happy as always
27 November 2024
Satisfied
27 November 2024
Georgie always update me of the progress ,very nice,friendly and approachable of all my queries.
27 November 2024
Everything is checked and dealt with as asked for . I don't have to worry about my car
27 November 2024
Quick ,efficient and down to the point
26 November 2024
every thing done on service as told and no problems
26 November 2024
Online booking fast and efficient. Drop off and pick up easy to follow and fast
26 November 2024
Kept up to date on progress also very knowledgeable
26 November 2024
Easy and quick.
26 November 2024
Efficient
26 November 2024
Service jobs weren't completely done
26 November 2024
Just have!
26 November 2024
The work was carried out quicker than anticipated and done well
26 November 2024
The job was carried out on time and effectively.
26 November 2024
Everything went smoothly
26 November 2024
Very satisfied, staff pleasant & friendly
26 November 2024
Work was carried out and the car came back clean too.
26 November 2024
Service speed and quality can't be faulted
26 November 2024
Claire was very professional and kind, thank you ;)
26 November 2024
It's exactly what I would like when booking my car in. Overall brilliant experience thanks to Kyle Clarke
25 November 2024
Very good
25 November 2024
Quick service comfortable surroundings
25 November 2024
Completely satisfied Able to drop car off night before and pick up in evening.
25 November 2024
Because of Claire
25 November 2024
Experienced no problems
25 November 2024
Good service
25 November 2024
Problem not yet resolved
24 November 2024
When we had a potential issue that was dealt with quickly and throughly.
24 November 2024
Care and attention provided
24 November 2024
Very satisfied
24 November 2024
Highly professional and efficient service.
22 November 2024
I was a little disappointed have to wait over two hours for the MOT to be completed
22 November 2024
Your just a nightmare.
22 November 2024
They have good customer care
22 November 2024
The job on the car was completed satisfactory the booking staff need more training in customer service
22 November 2024
All good
22 November 2024
Ok
21 November 2024
Courtesy car would have been nice as public transport is bit difficult to reach you from where I liv6e
21 November 2024
So far so good - ease of booking the car in (note the BMW APP was not fully functioning so I had to call to make the booking)
20 November 2024
Quick and efficient
20 November 2024
Easy to book a service, extremely helpful and flexible appointment times and polite and friendly staff
20 November 2024
No complaints whatsoever. Service commenced and completed exactly on time as promised
20 November 2024
Service was completed in a quick and timely fashion.
19 November 2024
Again, this is in reference to Tyler at BMW ConnectDrive. His manner and the solution he provided were excellent. He listened patiently to my ongoing problem and took it upon himself to facilitate a solution.
19 November 2024
Excellent
19 November 2024
Routine oil and filter change at discounted rate due to vehicle age.
19 November 2024
Friendly approach.
19 November 2024
Great staff
19 November 2024
Claire understood my frustration at failure to complete a warranty claim in a previous visit and resolved the issue by arranging a pickup from my home instead to reduce my inconvenience.
18 November 2024
All good
18 November 2024
I have asked for a breakdown of the quote I received which was double than the the final invoice and I have not heard nothing despite being told this would be looked at by the service manager
18 November 2024
Once again, very happy with servicing work and reception team.
18 November 2024
Alex 100% expert
18 November 2024
It would have been nice to have had a waiting area, but not a big deal as I walked to a local pub
18 November 2024
The staff were very informative.
18 November 2024
Generally good although a little slow in getting back to me once my car had been dropped of to them.
18 November 2024
Personal treatment that went further than I have had for a long time and certainly at BMW on previous visits
18 November 2024
Staff are all pleasant but what you pay does translate to the equivalent satisfaction level
18 November 2024
Very satisfied with the service
18 November 2024
Was a simple job and all completed fine.
18 November 2024
Thorough service
18 November 2024
Super friendly and efficient. Work carried out quickly and final invoice was actually less than the original estimate.
18 November 2024
I was served by service assistant Claire. She was very pleasant, courteous and efficient. I also had a small bodywork scratch repaired. I find the service I get from Group 1 Norwich to be extremely good.
18 November 2024
The customer service from Georgie was exceptional
17 November 2024
The conclusion was nothing wrong !
17 November 2024
Brakes still squeaking, but why.....?
16 November 2024
All good
15 November 2024
Good communication fast service
14 November 2024
Service was good but still too expensive overall.
14 November 2024
The staff here are always so friendly & knowledgeable
14 November 2024
Very pleased overall with the service and quality of cleanliness and very helpful staff and politeness
14 November 2024
Could have been a bit quicker
14 November 2024
Great service all round. Very welcoming at the Group 1 site. Work completed very quickly and customer services is spot on.
14 November 2024
Aabsolutely fantastic to receive via my phone what was wrong with my car, and a video to show these things to reassure me im not being ripped off was brilliant. However i would look at the pricing side of things as some prices are misleading.
14 November 2024
Received a detailed sheet with the work that had been done, car was also washed which was a nice surprise!
13 November 2024
Paris was great, thank you. Not five star as nothing is ever perfect
13 November 2024
Service went well but I was alarmed to find out that the data on Idrive was not uploaded for the service. No mention on any paperwork either about the recall repair either.
13 November 2024
Very efficient and friendly
13 November 2024
I felt valued whereas previously I have felt like a number
12 November 2024
The quality of their work was very high
12 November 2024
Reception give by staff
12 November 2024
Lead in times for bookings are too long but otherwise service was fine
12 November 2024
Would visit again when we need to change without thought.
12 November 2024
No problems
12 November 2024
I am / was satisfied.
11 November 2024
It was recommended the fuel additive to be included as part of my first Service. It wasn't until I queried at time of payment why this wasn't shown on the invoice and it was only at the point Paris decided to let me know that this had not been done.
11 November 2024
Car collected with all work detailed and agreed (service, MoT etc.) promptly executed and vehicle returned clean inside and out.
11 November 2024
Every thing done as needed , no fuss
11 November 2024
Excellent service!
11 November 2024
The senior technician, John, joined me for a test drive to establish the cause of the unusual rumbling sound that was hearing. The exact problem was identified and rectified and the service agent, Paris, ensured that I was kept aware of progress.
11 November 2024
Always very efficient service.
11 November 2024
Ease
11 November 2024
Very satisfied
10 November 2024
No stress
10 November 2024
Good
10 November 2024
100% satisfied, I can tell BMW take great pride in the Service they deliver to their customer's.
10 November 2024
Excellent service
09 November 2024
Everything was carried out supper efficiently and fast.
09 November 2024
All very professional
09 November 2024
Always happy work completed on time
09 November 2024
Friendly service. Efficient. Couldn't ask for better.
09 November 2024
Good as it gets
09 November 2024
Work carried out without fuss
09 November 2024
Work handled efficiently but I have to come from 45 mins away and I was told no courtesy cars were available even though I booked the work weeks in advance
08 November 2024
No complaints
08 November 2024
Looked after us
08 November 2024
Really happy people friendly.
07 November 2024
I could fault anything whatsoever.
07 November 2024
Service and staff very helpful and easy to deal with, only issue I had was the complimentary clean was extremely lacklustre and half done. But that's nothing against any of the service team that I dealt with.
07 November 2024
While I find it 4 stars. I would say that waiting 3hours for 4tyres seems a long time. Compared to other tyre outlets
07 November 2024
Kyle expalined whats was to be done, the duration and likely costs.
07 November 2024
Asked for details on the removed parts and was given excellent photos to reassure me that there wasn't debris in the engine.
07 November 2024
The job took an extra day but group one were very good contact.
06 November 2024
Service was very good, but checking-in is very impersonal.
06 November 2024
Just excellent
06 November 2024
The service offered by the centre was first rate
06 November 2024
Excellent as always. Thanks Crispin
06 November 2024
Very helpful and polite service
06 November 2024
Quick and smart service
05 November 2024
communication was on point
05 November 2024
Kyle was tremendous very informative and kept me updated all the time.
05 November 2024
Beth collected our car as arranged, car delivered back to us - great service
05 November 2024
They keep me informed every step of the way
05 November 2024
Kyle who served me was polite and appeared knowledgeable of work required via the recall for my car.
05 November 2024
Great service from Kyle
05 November 2024
All went ok within the time line given
05 November 2024
Managed to get a reasonable deal on the service and MoT.
04 November 2024
No courtesy car availability, that makes me worried if something goes wrong with the car and can't get one if left there for an emergency repair.
04 November 2024
very happy
04 November 2024
Good service
04 November 2024
Very good
04 November 2024
Friendly and helpful
04 November 2024
Professionally completed following recall.
03 November 2024
We're always kept up to date with information and prices, staff members are extremely polite
03 November 2024
Very polite staff, excellent service
02 November 2024
Quick and efficient
31 October 2024
Excellent customer service. Very helpful and efficient.
31 October 2024
A long wait until got the car back
31 October 2024
Could not fail it.
31 October 2024
Car hire experience was perfect and easy.
31 October 2024
The recall saga continues..this has be going on for over a year. advised on the day that required parts did not arrive. This is not a reflection of the agent that handled my appointment, as he was great!
30 October 2024
£350. for less than 1 hour of work on my car. Totally over the top price.
30 October 2024
Because I've been given false information being told the issue to my car would be solved to now be told that actually infact it won't be sorted unless I pay over £2k for it!
30 October 2024
Good service
29 October 2024
They did very well. Doing the major service and having the wit to bring forward changing the brake fluid a bit so that I did not have to visit twice.
29 October 2024
Quick and convenient service with confirmed cost
29 October 2024
Despite some delays, Kyle Clarke was amazing with regular updates and customer service was spot on!
29 October 2024
Smooth process
29 October 2024
Very nice company
29 October 2024
They do not carry out any work without contacting us for permission first.
29 October 2024
Very efficient
28 October 2024
On my last three visits I've been promised my car would come back washed, well this was the final straw not washed but greasy finger prints on the wing. Pictures have been emailed!
28 October 2024
Yet again you ask if we would like the car washed yet again you did not do Rubbish as my wife says all the years we have been useing you you have only washed a car once I don't know why you bother asking!!!
28 October 2024
Staff are excellent
28 October 2024
Good updates and explanation of problem.
28 October 2024
Would of been 5 stars but went to pick car up and said it hadn't been done yet because couldn't get it on ramp.that wasn't a problem but phone call telling me that would of been nice
26 October 2024
Excellent,no problems as far as we know!
26 October 2024
MOT plus revall for drivers airbag. All completed and car washed too. A lombish wait but better than coming in twice!
25 October 2024
I asked on 3 separate occasions for them to order a locking wheel nut as I had lost mine. I've had no indication of price, time or if they can be bothered to get one.
25 October 2024
waivered service cost
24 October 2024
Paris is always helpful
24 October 2024
Excellent service. The best I've ever experienced. Thank you.
24 October 2024
Very
24 October 2024
In the past the service department had been rude and cancelled two appointments even though it was urgent and dangerous to drive as it was but the recall service which was carried out recently we were very pleased
24 October 2024
See explanation in question 1
24 October 2024
Good service
23 October 2024
Same as item 1
23 October 2024
I had asked that BMW do 3 things. The MOT and boot release that were completed very well. I also ask that you look at the recurring error message relating to the airbag / seat belt and sound warning alert. This has not been fixed.
23 October 2024
Please read previous
23 October 2024
Kyle always keeps me informed of what's going on
23 October 2024
As stated above, the car doesn't seem to have been kept clean as it was dropped off when it's very easy to avoid especially when this is not the first time it's happened.
23 October 2024
The service and MOT were completed well and on time.
22 October 2024
Very thorough!
22 October 2024
Dealt with satisfactorily when dropping off/collecting car
22 October 2024
Good service
22 October 2024
The video is a excellent addition to service report
22 October 2024
All on time and easy
22 October 2024
excellent service
22 October 2024
On the day of the service the service manager was excellent but to book the appointment had taken 3 phone calls and twice people failed to ring back.
22 October 2024
Kind, friendly attentive staff
21 October 2024
Competent and quick , I like how they do the health and safety check
21 October 2024
When I collected the car I found the camera had been removed, placed on the passenger seat but not returned to its position on the windscreen when the service was completed. On follow up with the dealership they explained about why removed
21 October 2024
The person (really sorry can't remember her name!) was great, efficient kept me informed and really good to deal with.
21 October 2024
Not down to service more you always want a little bit more for the car you are selling. But this was offset by the convenience of not selling privately, ending the lease etc on the car.
21 October 2024
The people.
21 October 2024
Very satisfied
21 October 2024
Excellent service
21 October 2024
Courteous and informative employees
21 October 2024
The service manager ensured my car was turned around quickly, so I didn't have to wait around as long as I thought.
21 October 2024
Full marks no problem at all
20 October 2024
Couidn't have asked for more, very professional/attentive.
20 October 2024
Claire was really good at keeping informed
20 October 2024
The whole process was made easy
20 October 2024
No problems , work was completely ahead of estimated completion time. Car was cleaned, nice deep shine but with a few swirl marks.
20 October 2024
Clare was very patient and efficient and is a credit to your team, definitely 5 star!
20 October 2024
Kyle Clarke was friendly and helpful. He got the work done quickly and efficiently.
20 October 2024
Managed to squeeze me in without an appointment.
20 October 2024
Didn't receive callback when chased update on progress of diagnostics late morning, but other than that job was completed in a single visit and I was given (without asking) a very welcome discount on the price.
20 October 2024
Everything was done as expected complete with a complimentary wash.
20 October 2024
Very prompt service
20 October 2024
Although there was some inconvenience in sorting out the issue with my vehicle, none of this was the fault of any service personel working there & was pleased with the way kyle dealt with the rather arkward situation.
19 October 2024
Additional service items not completed
19 October 2024
Polite reception , service carried out and MOT problem resolved. Nice courtesy car.
19 October 2024
Claire was extremely helpful and pleasant as was the technician who I spoke to about a knocking noise. The car was ready on time and the invoice sum was the same as estimated cost- very good considering there was a service and several jobs
19 October 2024
I have been told on multiple occasions that I will receive a call back in relation to my car being with mechanics and I haven't received one once. My vehicle is under warranty and they have been unable to provide me with a loan car for another month.
18 October 2024
We've been looked after so far. Claire is the lady I've been dealing with, she is very knowledgeable and friendly.
18 October 2024
Car washed for me prior to pick up , work completed within the hours indicated
18 October 2024
Good staff interaction all round
17 October 2024
All explained very
16 October 2024
Very satisfied
16 October 2024
Kept informed from start to finish
16 October 2024
Your people did exactly what was required at the time and cost agreed. I was completely satisfied.
16 October 2024
I've been going to BMW Norwich for many years and the service never fails to meet high standards. Everyone is friendly and helpful
16 October 2024
Kyle Clarke was brilliant. I work full time and he made sure that my car was in and completed before I had to leave the area
16 October 2024
Very helpful, curteous and happy to give advice with regard to new tyres after split found in old one and fitted new ones straight away after discussing with me via phone
16 October 2024
Always a smile. service completed on time with no concerns.
16 October 2024
on time and helpful
16 October 2024
one slight hiccup, resolved quickly to my satisfaction.
15 October 2024
Friendly & helpful staff. The car was cleaned beautifully, inside & out. (I take it for granted that the work was done competently)
15 October 2024
Serviced and ready for collection when agreed
15 October 2024
Poor communication, lacked any personal touch. Also disappointed the car wasn't returned clean.
15 October 2024
Very satisfying experience
15 October 2024
Very good as usual
15 October 2024
Kept informed on works needed and completed at competitive price.
14 October 2024
Claire was extremely helpful, informative and friendly throughout the entire process - great customer service - thank you!
14 October 2024
The team we friendly and helpful. I am happy with the service I received.
14 October 2024
Everything done that could have been done
14 October 2024
Service was well carried out to the agreed timing
14 October 2024
Very pleased nothing to much trouble. Very courteous and knowledgeable people.
14 October 2024
3 1/2 hrs for a Brake Fluid change really. When you have booked an appointment 1 month in advance this should not be happening .
14 October 2024
Very helpful staff, the free gift of some new car mats was nice touch and not expected
14 October 2024
Happy with the service received, and the price charged which was less than originally quoted.
14 October 2024
Everything went very smoothly.
13 October 2024
My car was recalled for EGR work free of charge, there were some complications which can be expected with exhaust systems. A detailed explanation and apology was given why the work was going to be delayed till the following day.
13 October 2024
They have the garage out of the city and I needed to pay £30 of taxis for a recall. I asked if they cover the transport when it is a recall but they didn't. I feel this is unfair.
13 October 2024
Great
13 October 2024
Personal interaction is very important to me. Staff went over and beyond to ensure that work was carried out thoroughly while I was able to work on premises
13 October 2024
Kept informed and did what expected
13 October 2024
They had the car for only a couple of days and sorted out the problem very quickly
12 October 2024
Customer services was excellent, no issues with work carried out
12 October 2024
Was very smooth from booking, including loan car, the job done and the customer service experience in between.
12 October 2024
Good customer contact when receiving and advising completion of task
12 October 2024
Routine service carried out as required.
12 October 2024
Very satisfied everything explained was explained by Jonathan who kept me up to date with time expectations as we waited for the vehicle service to be completed at the dealership.
11 October 2024
Job was completed and environment was comfortable to sit and wait
11 October 2024
Done everything asked of them
10 October 2024
Crispin did an excellent job keeping me informed both before and during the service visit. Calling when he said he would is much appreciated and makes the whole experience less stressful.
10 October 2024
When the service was completed, the service agent did not have enough time to speak to me properly to confirm all was in order. He said the paperwork would be sent to me but I'm still waiting!
10 October 2024
On arrival i was greeted by a very polite member of staff who explained the procedure, booked in my car etc explained from start to finish what the process was!
10 October 2024
Online check in for service and key drop off lockers made process very efficient. Saturday option good for workers for services. Done in a timely manner and good communication.
10 October 2024
Because they provide perfect service
09 October 2024
Met all expectations
09 October 2024
Courteous and gave my vehicle a healthcheck and completed the air con for free
09 October 2024
Always leaving my vehicle with Kyle from BMW Norwich, brilliant dude always looks after my car and makes sure its up to highest standards
09 October 2024
The timescale. I book in for a time and no matter what the car is always last to be done. Why have I dropped my car off previously before 9am and not had it returned until gone 5pm?
09 October 2024
Always polite, helpful and courteous
09 October 2024
Very good
08 October 2024
Very helpful
08 October 2024
It was easy to bring my car and, get it sorted and collect once finished.
08 October 2024
Poor communication. I have tried to use my warranty in the past for a malfunctioning aerial and had the same issue of needing to chase several times to get a response. Coincidence?
08 October 2024
I just received excellent service from all I dealt with
07 October 2024
You satisfactorily resolved the issue. The only slight dissatisfaction was the complimentary valet which was rubbish.. but it didn't cost me anything so what is there to complain about.
07 October 2024
First class service and facilities
07 October 2024
Tyre valve was fixed. Dangerous rear springs were identified and replaced. And it was done quickly. I needed car to drive to care for grandchildren. Garage very receptive to that.
07 October 2024
See answer Qn 1. Inchcape Norwich great as usual, my issue is with the payment process following the sale of my car to the dealer at the purchase department
07 October 2024
Informative and friendly service at check-in by Paris. Service carried out as per the estimated time.
07 October 2024
Polite. helpful and timely ( even though I supplied the parts myself).
07 October 2024
Very satisfied
07 October 2024
Reliable service. I have been buying BMW for over 40 years and currently have two cars my son and daughter in law have also have two BMW . See no reason to change .
07 October 2024
Very polite and courteous. Kyle, my helper, was quick and easy to deal with.
07 October 2024
??
07 October 2024
Dropped off and collected at agreed times. Work done for free and a clean car to boot.
06 October 2024
Not able to replace windscreen wipers as not stick available but granted it's an old car.
06 October 2024
Friendly professional staff and facilities.
06 October 2024
Everything done in line with expectations for cost and time
06 October 2024
Cars nice and the problem got sorted quickly. no complaints
06 October 2024
Easy process
05 October 2024
A very good experience, just let down by the coffee machine being broken.
05 October 2024
Didn't ring me to advise car was finished (they said they would) they sent a text instead. Told me they would clean and hoover.that was never done either. Why it takes so long to service an electric car is beyond me, what's wrong with a timed slot?
05 October 2024
Could not be more helpful or friendly.
04 October 2024
Very easy to book car ready at time specified.
03 October 2024
Can't fault any aspect of it
03 October 2024
Quick turnaround time and dealt with the issue quickly.
02 October 2024
Couldn't fault
02 October 2024
Good communication prior to booking. Very good coutesy car and a goody bag as an apology for the recall.
02 October 2024
Kept informed of what was needed and what the cost would be
02 October 2024
The team were extremely welcoming, informative and we were kept up to date with the progress of the work. Very friendly staff, always happy to help.
02 October 2024
Price
02 October 2024
The member of staff that assisted me (Claire) was extremely helpful and efficient when booking in and on collection. She also kept me informed before, during and after the service.
02 October 2024
As above
02 October 2024
I received the usual efficient service
01 October 2024
Rectification under BMW warranty was carried out professionally as was the MOT test. Customer service was great.
01 October 2024
No fuss. All very efficient and staff very friendly
01 October 2024
Everything completed as promised with friendly service and good communication from Paris , one or your Service team members.
01 October 2024
do the work they set out to do good feedback regarding work required
01 October 2024
Easy to check in asked me if I wanted my car cleaned inside and out.and when the car was done. I received bmw car mats which was a nice touch
01 October 2024
My Z4 was in for its MOT - I had already checked ahead with Service Manager Jonathan Robinson ( whom I have know for over 30 years) to see whether I could reserve a private work area - every thing was set up ready for me when I arrived - perfect!
01 October 2024
Everything went smoothly from the self check in to picking up the car.Always pick up lovely and clean.I like the little video as well of the health check
01 October 2024
Work was excellent and customer service really good.
01 October 2024
They did everything great only thing I can really complain about is being told it'll be finished by 4pm and I was waiting till 4:45-5pm but other than that I have no complaints
30 September 2024
Very efficient friendly service. Nice to be able to borrow a courtesy car without extra cost
30 September 2024
efficient
30 September 2024
Kyle went out of his way to deliver an exception service
30 September 2024
Excellent service
30 September 2024
All went as I would expect from BMW. My first experience after acquiring the car was really good.
30 September 2024
Completely satisfied
30 September 2024
Everything done on time and good communication
30 September 2024
The team were efficient and my car was sparkling when it came back.
29 September 2024
I had to keep calling for updates
29 September 2024
Clear communication
29 September 2024
My issue was dealt with promptly and professionally, I couldn't have asked for more
29 September 2024
Excellent service - the work was comlpleted to time.
29 September 2024
They listened to the issues with my car and attempted to put right. Unfortunately the fault was not occurring when I dropped the car off. It has returned but its not the service department fault so can't fault their effort.
29 September 2024
In terms of the work carried out and the advice and updates given, I can't fault. I sometimes get a little impatient with the hanging around, when told the car would be ready and it very rarely is not the case.
29 September 2024
Went as planned only negative expensive compared to my local garage
28 September 2024
Crispin was very efficient and friendly. During the day I received updates, however I wasn't advised that payment was to be made by clicking a link. I'm sure like me some people are cautious about making payments this way.
28 September 2024
My dim light just stopped working suddenly
28 September 2024
Although it was a long day due to circumstances in the workshop, I was dealt with efficiently, respectfully and with excellent customer care
27 September 2024
Good treatment
27 September 2024
When I called customer service and mot team, they matched price quoted from Kwik Fit. After the service, my car was cleaned shining, happy & satisfied!
27 September 2024
Completely satisfied on the day.
26 September 2024
The recall was quick and easy.
25 September 2024
Kyle was very helpful
25 September 2024
No problems what so ever. Had the hire car an extra night as it was late. Phoned up and had no problems.
25 September 2024
Gret service - no problems
25 September 2024
Very professional service from booking an appointment to collecting the vehicle.
24 September 2024
It's all just so good ??
24 September 2024
Service receptionist who dealt with me was polite, efficient and very easy to talk to.
24 September 2024
From being welcomed into the showroom by Jonathan, led to a customer service agent, dealing with the paperwork. It felt like they cared.
24 September 2024
All service visits have been carried out in a very professional manner and the car has been returned in a smart and clean condition Any problems have been identified, discussed, and resolved with the minimum of inconvenience.
24 September 2024
Always friendly and helpful
23 September 2024
Car was MOT and I received a video check promptly. Car was ready as instructed.
23 September 2024
Satisfied with experience
23 September 2024
Recall and MOT plus a clean inside and out
23 September 2024
Good service, car booked in for a EGR replacement (Recall) & had an air supply unit renewed.
23 September 2024
No issues, helped explain things and great service from Louise.
23 September 2024
Claire is very friendly & has been very efficient in my dealings with her regarding servicing. The service cost was quite expensive for an oil, filter & micro filter change.
23 September 2024
The service & MOT worked well on the allocated day.
23 September 2024
High quality, efficient and friendly experience.
23 September 2024
Excellent service
22 September 2024
Kyle Clarke
22 September 2024
Staff very helpful
22 September 2024
Car was particularly well cleaned
22 September 2024
Excellent service
22 September 2024
Great staff, friendly excellent communication
22 September 2024
As above
21 September 2024
Did not resolve my problem, my One Series requires a new headlamp unit under warrenty, non in stock, been waiting over three weeks and still heard nothing.
21 September 2024
Kept informed, very helpful, not pushy, Customer focused.
21 September 2024
Kyle was Very helpful, performed everything I wanted very quickly
20 September 2024
Very helpful and smooth
20 September 2024
Quick and informative service
20 September 2024
Service offered wasn't the full service received
19 September 2024
Timely this time around...
19 September 2024
Really happy a smooth easy service.
19 September 2024
promise will car wash after the service, but nothing done, disappointed
19 September 2024
Advised and work completed to schedule
19 September 2024
I'm half German and this is the sort of service we expect well done
19 September 2024
Because of the staff
18 September 2024
Staff couldn't have been more polite. In depth video of the car in the workshop. Courtesy car. Own car washed and hoovered. The price was very competitive. What's not to like??
18 September 2024
Satisfied
18 September 2024
Even when the door locks weren't 100% right Kyle understood how I wanted the situation dealt with. He wanted the car to be perfect. This was greatly appreciated.
18 September 2024
Got what I asked for and got a great deal
18 September 2024
Always courteous, always efficient... and the car always comes back nice and clean :)
17 September 2024
Very professional service - emergency repair needed whilst on holiday in Norfolk & dealership extremely helpful. Jonathan managed to book the car in at short notice & kept me informed at all times.
17 September 2024
Very friendly and welcoming service when visiting the garage, just the following malfunction
17 September 2024
Like that you are aware of the expected cost when booking the service and the report sent through to give you an update.
17 September 2024
Collected car :-))) Cleaned car :-))) Everything on time and hassle free
17 September 2024
Did everything in a professional manner as I would expect
16 September 2024
Limited interaction because it was just an inspection. Bit all was good.
16 September 2024
Just excellent service
16 September 2024
quick and easy process
16 September 2024
All things necessary were completed in order
16 September 2024
Service was perfect
16 September 2024
Outstanding service
16 September 2024
Amenities was good for me too wait for my car
16 September 2024
Disappointed my service wasn't completed on the day the car was book in. I had swapped my work location for the day to accommodate this. The courtesy car was lovely and I did work around it but it still inconvenienced my employer.
16 September 2024
Top star performance
16 September 2024
Everyone helpful and friendly throughout my service
16 September 2024
All good.
15 September 2024
MOT carried out quickly whilst I drank Coffee
15 September 2024
I've always been happier with the service inchcape have provided for me over the last 3 years.
15 September 2024
They were very thorough in investigating the issue we had.
15 September 2024
As above efficient ,apologised for car not being done in the time specified
14 September 2024
Tasks completed on time
14 September 2024
Enjoyed the free car wash.
14 September 2024
All members of staff very efficient and helpful
12 September 2024
very organised/quick/correspondence
12 September 2024
Jonathan Robinson.
12 September 2024
Car was not cleaned properly, so I felt unimportant. My previous car was a Mercedes and they always made sure my car was clean inside and out, treated me well and I felt important. I know I'm not an important person, but it is lovely to feel that way
12 September 2024
All went to plan and an efficient service. Location of garage is hard to go anywhere during the service. I want to score 4 but app won't let me submit if its not a 5.. so I now score a 3 as not satisfied with the survey form forcing me to score 5!
12 September 2024
Chris on the service desk and Angus the technician were both brilliant. It wasn't an easy job because must have been difficult to find the knock on my M4 Competition but these guys got the job done and kept me informed with updates throughout.
05 December 2024
I was treated like I mattered